munchkin45
1 Copper

Lemon of a computer

Well, over 10hrs on the phone with Dell tech Service, 4 Dell Tech, 3 Dell Supervisors and 4 complete products recoveries and 3 motherboards later and this lemon of a computer is still not fixed ... Oh, its not even 12 months old. And Dell will be out next week to replace the motherboard again. One would think Dell in good faith they would replace this lemon with a new factory computer ... Mac here I come!!

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2 Replies
7 Plutonium

Re: Lemon of a computer

 

Moving this thread to the Customer Care Forum.
 
Bev.

 


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Re: Lemon of a computer

Hi ,

Thanks for posting your comments and bringing this to our notice. Please allow me to apologize for the inconvenience caused. Electronic devices are prone to failures hence we have warrantied the system in order to support it. Via private message (click my username in blue and then click Start Conversation) send me the following information so I can read through the logs =
Email Address:
Name:
Shipping Address:
Phone number:
Computer Service Tag number:

Thanks and Regards
Satya P
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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