Lengthy repair delay

I remain totally flummoxed by Dell's repair service, or the lack of it. I had a 2015 Dell XPS 9343. It had been dropped and a corner was separating around a hinge. The work was out of warranty and I paid for it and Dell received it about Jan. 6. They also sold me a year's extra ADH warranty which started about Jan. 1.

A month later - a MONTH on what should have been a one or two day repair - I get cryptic replies to my calls about parts not in stock, if I can reach anyone at all. This was one of Dell's top selling laptops. And Dell fails to keep repair parts in stock?. And I further burned the first month of my new "warranty" with the laptop sitting on a Dell repair bench somewhere. I will seek an adjustment on that for sure.

Every time I call, someone expresses "regret" or "sorrow" that I am having this lengthy repair issue. Now, I am told not only are there no parts to fix it, they cannot even - after a month - give me an ETA on when parts might arrive. Hello supply chain management.

Not at all what I expected from Dell.