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Lied to by a supervisor and no help afterwards

Bought a Dell S2716DG monitor, and was a couple days past the 30 days return date. I called Dell due to an issue that caused a vertical line to appear on the middle and the right side of the monitor occasionally after it enters power saving mode. I talked to a supervisor who couldn't offer me a warranty exchange for the issue, but told me I was welcome to return the monitor even after the 30 day period, as long as I call another number, and reference a case number. Called and referenced my case number, but the representative told me I wasn't able to return my monitor, and there was no supervisor to talk to me further. 

 

I am seriously disappointed in your products and service. I informed the previous supervisor that my monitor was past the return date, and I would be happy to pay a restocking fee, still he approved my return. Why does one supervisor say one thing, and another employee say another? I won't be buying any further Dell products in the future if this is the service you offer.

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2 Replies
ejn63
5 Rhenium

Re: Lied to by a supervisor and no help afterwards

Simply call for a warranty exchange - you probably insisted on a refund, which you won't get once the 30 days elapse after shipment.

The warranty remains - simply call and have the monitor replaced under warranty.

 

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Re: Lied to by a supervisor and no help afterwards

I insisted on a warranty exchange, which the supervisor refused since the issue with the monitor does not persists 24/7, and only shows up occasionally. Only then I asked if I could refund the product instead since they were adamant that it was my device, and not the monitor that was causing the issues. 

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