Kostas22
1 Copper

MPL Asset, NULL value, unable to insert service tag, #5

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Hello, I trying to add the new Dell Monitor which I just bought and I am getting the error "MPL Asset returns NULL value and unable to insert service tag." In the support I enter the Service Tag and it shows me, but when I press the "Add to my Products" I am getting the error. Thanks!

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Moderator
Moderator

Re: MPL Asset, NULL value, unable to insert service tag, #5

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@ Kostas22, I have replied to your private message requesting for some details. Please share the same.

 

 

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Moderator
Moderator

Re: MPL Asset, NULL value, unable to insert service tag, #5

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Thank you for the tag details. I have replied to your private message.  Is the monitor purchased directly from Dell or from a retailer?

 

What is the region of purchase?

 

I was able to access the product details on the Support page. Please logout from My Account page, log in again & try adding the product.

 

 

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Kostas22
1 Copper

Re: MPL Asset, NULL value, unable to insert service tag, #5

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Hello, thanks for your response, I have bought the monitor from a retailer, my region is Greece. I have made many time logout and login, then try again to add the product, tut I am getting the same error!
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Moderator
Moderator

Re: MPL Asset, NULL value, unable to insert service tag, #5

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@ Kostas22, I have replied to your private message requesting for some details. Please share the same.