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MPL Asset, NULL value, unable to insert service tag, #5
Hello, I trying to add the new Dell Monitor which I just bought and I am getting the error "MPL Asset returns NULL value and unable to insert service tag." In the support I enter the Service Tag and it shows me, but when I press the "Add to my Products" I am getting the error. Thanks!
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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July 8th, 2019 08:00
@ Kostas22, I have replied to your private message requesting for some details. Please share the same.
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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July 5th, 2019 08:00
Thank you for the tag details. I have replied to your private message. Is the monitor purchased directly from Dell or from a retailer?
What is the region of purchase?
I was able to access the product details on the Support page. Please logout from My Account page, log in again & try adding the product.
Kostas22
14 Posts
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July 5th, 2019 23:00