Missing Dell Promo E-gift Cards

Orders Placed 6/27 (8) Samsung F90 5 MP High Definition Camcorder - Black $125 Promo GC ea.

Orders placed 6/25  (6) Samsung F90 5 MP High Definition Camcorder - Black $125 Promo GC ea.

Orders placed 6/24 (3) Vizio 40-inch Razor LED Smart TV - M401I-A3 HDTV $200 Promo GC ea.

Orders placed 6/23 (6) Vizio 40-inch Razor LED Smart TV - M401I-A3 HDTV $200 Promo GC ea.

Orders Placed 6/20 (2) LG 32-inch LED TV - 32LN530B Edge HDTV  $125 Promo GC ea.

These were all separate orders, one item per order.  I'm also due Dell Advantage GC's for these as well.

The link you provided doesn't work for me, it brings me to an error page.

rynocity

When did you buy the items these cards came with?

Please list cards  and what order they came with. I am going to forward this thread  to someone at Dell but I want more info to save them time of researching.

If you could just write what you bought and how much the gift card was with the order I would appreciate it.

Please don't post any personal info.... no order numbers, or things of that nature.  She will request those if she needs them.

I know it's a hassle but it needs to be done if I'm going to get you some help.

Also fill out this form as it will escalate this issue.

Thanks,

Z

Link fixed. Try it again.

What am I supposed to put for the service request number?  I don't have one of those.

You would have received one on the email communication?

Nope.  I'm dealing with someone from the social media team, so maybe that's why?  I tried also emailing regular support but got no response at all.

Ok. The social media team should have created the SR number when they did the case. Email them and ask for the SR number.

I emailed them, but I'm still waiting for them to respond to my last message from 3 days ago.  It's irritating that I should even be having to do this.  Why do I need to be the go-between for different divisions of Dell support?  

I don't understand why I have to jump through any hoops at all.  It should take an hour at most to confirm that I am due these gift cards and that I didn't receive them.  

EDIT:  I just got a response that the Social media rep is out of the office until the 29th.  So now I need to wait at least 2 more days before I can even escalate this to someone who can do something?  

Everything I order from Dell I do with separate orders, 1 item per order.  Many years ago I ordered a bunch of monitors for work and 1 never came, and it was a pain trying to figure out which was missing.  So now I just make a new order for each and match the packing slips to the emailed Order receipts.

Yes, I got all the stuff a long time ago.  I don't recommend ordering them unless you are the kind of person that can handle dealing with poor customer service.  Sure, they are a good deal if you get the Gift Cards, but if you don't they act like you're being a jerk for bugging them about the gift cards they owe you.

Everything I order from Dell I do with separate orders, 1 item per order.  Many years ago I ordered a bunch of monitors for work and 1 never came, and it was a pain trying to figure out which was missing.  So now I just make a new order for each and match the packing slips to the emailed Order receipts. Yes, I got all the stuff a long time ago.  I don't recommend ordering them unless you are the kind of person that can handle dealing with poor customer service.  Sure, they are a good deal if you get the Gift Cards, but if you don't they act like you're being a jerk for bugging them about the gift cards they owe you.

Hi Rynocity,

Thanks for sending us your information. We have been able to acertain the reason the gift cards have not been sent.  The account information shows you are a Dell Reseller.  Resellers are not elligible for gift cards as they are for individual customers only.

Also, with the information you provided in this post, it appears as though you have been placing orders illegally and violating the terms of your reseller's contract with us. Your account is currently under review, and you will probably be subject to disiplinary actions. Thanks for posting, as the information was valuable to the Dell Fraud team.

Regards,
Robert

Oooh, I'm so scared.

I love the way Dell treats their customers, like they're the enemy.  The only reason Dell wants to label me as a "reseller" is so they can make an extra $4000 from me. The account information labeling me as a "reseller" was added by Dell support after the fact to justify this.  

The whole promo gift card system is a scam, Dell is counting on the fact that they can  people out of them, by expiration or limiting their redemption to 1 per order.  Otherwise, why would they care how many a person bought, or if they were a "reseller"?  Normally companies want to sell as much as possible of their products.

Rynocity,

One last comment on this. 

Please read the terms of sale, it's written on every item Dell sells, and states that there is a maximum of 5 units per customer.  Just like the person above posted.

The terms of the gift cards are listed on them as well as the website:

<ADMIN NOTE: Broken link has been removed from this post by Dell>

4. Promotional e-Gift Card ships separately from purchase and typically arrives in 10-20 days from ship date via email and carries a 90 day expiration (except where prohibited by law). Email address required for eGift Card delivery. Limit of 5 Promo Cards per customer for PC sales and limit of 10 Promo Cards per customer for electronic & accessory sales. Not valid for resellers and/or online auctions. Large Enterprise, Federal and Public orders are excluded from Promotional Gift Card offers.

rynocity

This is what happens when you get greedy.  You'll get needy.:emotion-1:

Z