DoublePC
1 Copper

My warranty was deleted

I'm a foreign department staff of a large non-profit that had thousands of Dell product. I used to love and thought that it would be nice if I get one for my own. I bought my Dell Venue 7130 in June, 2014 when I was in the States.

I sent 3 ownership-transfer form to transfer US warranty to Thai warranty and they were rejected. I'm OK for that but after the third time, my warranty was completely deleted from Dell system. As you can see in pictures, it went from 3 years warranty to none.

Your staff deleted my warranty and I want it back.

Here is what it was <Private information deleted by administrator for privacy protection>

and what it is now. How a product that left Dell warehouse doesn't  have any info in your system. There is only one way. It was deleted.

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Moderator
Moderator

RE: My warranty was deleted

Hi DoublePC,

Thank you for posting your comments on the Dell Community Forum Customer Care Board. I may be able to assist you in this matter.

Please reply to my email and provide the requested information so I may access your account records.

Thanks,

Lorna


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