ctwalters
1 Copper

Office 2013

Bought a new laptop (Vostro 3560) with Microsoft Office 2013 but the product key wasn't included.  I call tech support and they send out a product key.  Very nice quick response to my problem.  BUT... I go to enter the key and oops, it fails because the WRONG version of office is installed on the laptop.  Now what?  Tech support again and another 4 day delay on a laptop that should have been in my users hands a week ago?

This is why I always want the install disks for all the programs that I purchase with the system.  I purchase two to four systems a year for our company.  Guess I start looking for somewhere that will include the products that I paid for...

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4 Replies
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ausGeoff
2 Bronze

Re: Office 2013


 Guess I start looking for somewhere that will include the products that I paid for...

It should be noted—particularly by DELL themselves—that there's an ever-increasing number of complaints being posted by buyers of IT equipment from businesses that often purchase multiple machines (= big dollars) complaining about DELL's unsatisfactory after-sales service, and suggesting that they may look elsewhere for IT providers in the future.

DELL may well have been riding the wave with corporate customers for a decade now, but eventually a litany of customer complaints will erode corporate confidence.  From what I've seen as a first-time DELL customer, they've started to merely rest on their laurels—rather than remaining focussed on customer care.  This applies particularly to private consumers (such as me) only purchasing single units every three or four years or so.

There's NO reason for me to again purchase a laptop from DELL in the future—there's a dozen other companies out there that I can deal with, and who'll potentially provide me a better warranty and better after sales service.

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Moderator
Moderator

Re: Office 2013

Hi ctwalters,

Sorry for delay in response.

If your issue with the MS office has still not been resolved please private message me your system Service Tag number.To private message click on my user name and click start conversation.

Thank You

Dell | Social Media Outreach | Global Social Media & Community




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Cascianim
1 Copper

Re: Office 2013

Did you get this fixed?  I have the same problem.  I am very dissappointed with this because I was really looking forward to using this computer with the software I expected to be included. 

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ctwalters
1 Copper

Re: Office 2013

Yes, Dell customer support resolved the issue.  They were able to send me the product key in the mail which arrived in 2 business days after a quick call to them.  Unfortunately, when I tried to enter the product key I realized that Office 2010 was installed on the system and not 2013.  I uninstalled 2010 and downloaded the correct version from the microsoft site (don't ask me for a link - found it by accident.)

Customer support was very good on this issue;  they were fast and didn't make me jump through hoops.  I still wish that the installation disks for everything on the computer were included.

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