BFSec
1 Copper

Order Verification?

This same exact issue happened to me:

https://www.dell.com/community/Customer-Care/Order-verification/m-p/4461176#M10257

It's disheartening to see 4 years later this for whatever reason continues to happen. I don't understand how Dell can charge customers credit cards and then just out-of-the-blue cancel orders. I received no calls, nothing. I'm done with Dell, I can't trust this company anymore. They can take my money and just randomly not deliver. I guess it's back to HP or Lenovo.

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2 Replies
Moderator
Moderator

Re: Order Verification?

Hi, 

 

This is Pratheepan from Dell Social support team. 

 

I am extremely sorry for the inconvenience you have experienced so far. Please help with the order #, name on the order and the email ID through a direct message. I will quickly review and check what best could be done.  

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Moderator
Moderator

Re: Order Verification?

Hi, 

We have not heard from you. I will proceed to archive this case for now. Should you need any further assistance, please feel free to write to us with the order details. We're available 24/7 and will be glad to assist you. 

-Pratheepan. 

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