Order has not shipped

That notification means the system has shipped from the manufacturer to Dell -- that is, from China (notebooks) or China or Mexico (Desktops).  Given the current state of global shipping, it may be a while before it arrives at a logistics/processing center in your country.  There aren't enough cargo flights and is not enough space aboard cargo ships for all the global demand at the moment.

After the system ships from the logistics hub in your country, you'll receive a trackable shipping number.

I have a FedEx tracking number. Dell creates the FedEx label. Why create a label if they are not ready to send my order to FedEx for delivery? The status on the FedEx site when clicking the tracking number which directs me to the FedEx site continues to remain shipping label created. If and when Dell hands off my laptop to FedEx, that status will change to package received at such and such FedEx facitlity.

I need to update this. Pamyaphi from Dell Cares has been able to find the latest shipping info for me and gave me some information that I was missing before. It would seem that my laptop is on it's way from the manufacturing facility to the distibution center in Chicago. Once it hits Chicago and is received by FedEx I will start to see some progress on shipping. The orders currently on route won't arrive in Chicago until Monday 06/08/20 which means I need to exercise some patience until then. Pamyaphi on here was very informative and gave me the answers I needed to put my worried mind at ease.I need to give her a very big thank you and out of 5 stars I most definitely have to give her 5 stars.

Now we just need to have Dell update their site so the order status on the site gives a breakdown of when your order is in production, when it is expected to complete assembly, when burn in is completed, when it is in transit from manufacturer to the distribution center, and so on. If we had a detailed view for every step of progress for our orders, it would make things a lot less stressful and people would be getting a lot less angry. I don't mind having to wait as long as I know there will be a wait and why the wait is. Or rather I hate having to wait but if I know the reason for the wait then I can deal with it without getting stressed out.

Problem still exists in 2023. Ridiculous to receive a message that the item has shipped but then wait days with no changes. Still not arrived at Texas fed ex. Chat revealed it allegedly left the Mexico facility. What ? Is it delayed by the “wall?”  Terrible customer service. I was going to buy a few chromebooks for my parents but I’ll go to Amazon instead. I want my  computer. 

Update: computer was delivered and customer service was very responsive and helpful.  Customer service pm me and then made a follow up call today. The issue is that the shipping labels gets created before the computers even leave the production facility.  Because most people infrequently make pc purchases I can understand how this causes confusion about shipping. I still think Dell are some of the best computers out there though and I’m sure I’ll be back for my future computing needs.

The thing that me off the most and excuse my language, is the fact that the first representative BLAMED FED EX for not scanning the package. That is 100% not the case. The communication between Dell and their consumers is astonishingly well below par. 

I heard so many great things about dell products, but I can say this if their current method of communication and finger pointing does not improve ill take my services somewhere else where I get a straight answer when I call in. I also dislike the fact that there is NO WAY to get information after you buy a product with dell. DELL you should have a way to know where products are and when people should expect to receive said products, not this creating a label 5 days in advance before it even ships. 

At this point Id have to rate the Customer Service (After buying the product) a very low 0/10. Unbelievable, ive worked in the Customer Service industry for 7 years now and NEVER have I EVER lied to my consumers or members in any type of way or pointed blame on someone whose fault it was not. 

I have an order that was "Shipped on the 31st of March" and was Expected to be Delivered on 4/3/23 but here we are at 6:15PM and no package has arrived. 

Dell if you see this post you really need to work on consumer communication. If you were just open and truthful to what is truly going on you would NOT have this issue of people complaining. Even if you added a spot on the Order Tracking page that says "Order is being shipped to Dell Processing Center" that is a lot better than saying "Shipped Expected Delivery Date 3 days out".

Again I get things happen but I do not handle being lied to very comfortably. I called my Local Fed EX Office and was not very nice to them just to find out that YOU (DELL) were actually wrong and that my local office DID NOT receive my Computer, Do you know how embarrassing this is. DO BETTER!

Hi,

I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.

Click our DELL-Cares username. On the right, click, "Send this user a private message". Share the private data below with us in that private message =
Dell order number
Name used on Dell order
Email address used on Dell order

-Susanna

Jonathan I'd agree if some 1 lied 2u that would tick me off as well tyvm for showing restraint. They didn't fib to me. We all need a little of that with lot of patience. I am some what in same boat same day build complete. Only difference mine SUPPOSE  to ship on 5th alive on 7th but as still patiently waiting.  Oo I am 52(seem like i am 10 and let loose in a candy factory). Can u say SOOOO READY TO PLAY WITH MY TOY. Lol

Waaaaaa I need my bottle waaa---->ME ; )

Hi,

I haven't heard from you since our last conversation. Could you provide the order details via direct private message? So that I could check and assist you further.

-Susanna

sure wished I had some of that luck. Lol

Hi,

I haven’t heard from you since our last conversation.  As I do not have the order details via direct message, I wouldn't be able to assist you further. I'll be closing the case for now, if you still need our assistance, we are here for you our support team is available Monday to Friday.

-Susanna