I ordered an Alienware 17 R4 on 3/30 and I received an email stating my order had been received with an estimated delivery in mid May. I waited about 3 days and never received an email with an order number. Online it states the order number has not yet been assigned. I emailed order support and they didn't help me at all. After I explained I only had a purchase ID they never responded and later I found online that the support request was closed. Here it is a week later and I still have no order number, no idea if my order is even proceeding, and no help from support. I have searched the forum and I see that I am not alone, there are several others that have placed orders recently and are in the same boat I am. What is going on?
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I know they are built to order but I should have gotten an order number in any case and a delivery date a month out is a little weird without a notification of delay. It didn't feel right and I was right. I had initially contacted order support through email last week and that was completely useless as stated before. I contacted order support again yesterday. This time I called and it took my entire lunch break but I was able to find a resolution. My order was indeed in limbo and did not go through. They had to create a new order.
So the lesson is if you haven't gotten an order number within 48 hours and/or have a delivery date a month out without notification of some kind of delay then you need to call (don't email) order support to confirm your order.
Have exactly the same issue, but even calling the Order Support team was a waste of time. When they hear that it is an Internet Receipt only, and that it is for personal/home office use, then it gets given to a "sales rep" who for some reason is always busy and never returns calls.
This is very frustrating, and seems to be a very common issue with the Dell Online Ordering