Ordered laptop from Dell, lost/stolen by FEDEX, will I get reimbursed?

Same Here Order number fedex says it was delivered but nothing? Did you get a replacement? Ehat dis you have to do?

I have the same exact problem you guys have. My package was suppose to come at 10:30 am and I was sleeping between 8:58 pm to 10:28 pm. My family were all gone when this happen and I was tried from work from 11 pm. The package was deliver at 9:53 PM I live in Illinois. They claim that a person with a dark green car that look like me went to the FedEx driver and had the exact name and address with my id. Claiming the person who looks like me said the package was damaged and he took it. I don't know if i been a victim of identity theft and here's why. The rest gets more confusing. So I reported to the police and dell process the exchange.Then I went to the FedEx office after calling 15 times and complain. They say that they will come to the door for now instead of giving to a person who runs up to the driver and matches my address and name,. She say there was nothing we can do but change the policy. (Side note Im curious to know if they said they were going to change their policy like they said to me. IT WOULD BE A GREAT HELP) So I call the executive office because she still didn't want me to see the driver and THEN they came to my house with the driver and the operation manger and he describe what happen. My first reaction was why didn't you come to the door and just gave it to a random person. Then my sister told me to calm down because I came from the police station to give dell serial number, So he told me that this man was eastern Europe 6 foot dark brown hair with a dark car with a id. I thought at first he had access to my email and I look at the ip address of the computer and I did not find a foreguin ip address. So My only conclusion would be someone is hacking dell website. Yesterday there was 3 laptops sent to the FedEx office and I pick up one. She told me you should check your credit report. NOW the most scairest part is that there was a man park outside of my house with a dark green car looking at my window. My sister try to take a picture of him but he notice her and left. what I'm about to say is important. Dell can only ship it to homes but they can't ship it to FedEx facility. They made a exception and BINGO. It makes sense why he waited outside. But I'm not entirely sure FedEx was working with dell. Thank you guys for bringing this up. I would like to hear from you. Did you guys got a signature with "it" or "if" (can't remember)? What did FedEx told you guys because now i'm afraid this man will continue doing this. Did you guys were told what the person look like? 

I had my laptop stolen on Monday this week, except it was a UPS driver. I always have my shipments sent to my workplace, and for nearly 5 years I've never had a problem. Then, while checking the tracking page I saw that my shipment was received by someone with my name. I called UPS right away and they had the driver come to my office, where he told me that he gave my XPS 9575 to someone on the street who showed him an ID with my name on it. I've also filed a police report and sent it off to Dell who will replace my computer.

I'm afraid that it may happen again, but at least this time around the driver knows who I am and unless he's sick that day, he'll be the one making the delivery. But just in case, I'm going to give UPS a call the day of the delivery to make sure the driver knows not to hand the package to anyone on the street...

Hi,

I am in the same situation as you. Someone signed my order and I have no idea who it is. The system says my order was delivered and I never got it. How was the whole process of getting your laptop back? How was the support from Dell and FedEx? I filed a police report and forwarded it to Dell in hopes of refund, though no reply from them yet. I contacted FedEx and they said they'll have the driver backtrack and get the package back, though they haven't guaranteed anything.

I'd just like to know how it went down for you, so I know what to expect.

Thanks!

So as a final update, I did end up getting a new laptop by Dell. However, when they sent it I asked by email and phone if they could send it to a FEDEX facility and I could pick it up. Of course they couldn't do this, and FEDEX delivered the laptop to my stoop when nobody was home, and literally put the rug on top of the box.

I caught up with the FEDEX driver who tuck with his story that someone approached him with my ID and asked for the laptop. I told him to show me on a map where this happened. He put a pin in, and it wasn't even in my neighborhood. It was in an office park up the street. So I definitely thought he was lying out of his **bleep**.

Got in my car went to the office park, they had cameras all over the place. Thought to myself I got this **bleep** now. Took me two weeks to get a hold of someone to hold on to the footage. They wouldn't share it with me and said I'd have to have an officer pick it up. Took me a month and a half to get a police officer to get the footage.

The footage does indeed show someone going up to the FEDEX driver and receiving the laptop box. Guy was driving a silver car. Couldn't get licenses plate too grainy. 

My investigation is almost at the end of the line. Only thing I can do now is send it to FEDEX security and see if they recognize the guy/ car. Maybe it's an employee?

Anyways keep your paperwork in order on email, keep on them and hopefully they'll send you a new laptop. Start building you case to cover your **bleep** and take notes so you don't forget the minor details.