I purchased a laptop on black Friday listed $200. I was surprised that I was charged $700 even though the amount at checkout was the black Friday deal. Customer service offered only $90 credit.
Next day I find the same laptop at Costco for $499. Loosing hope to get my black Friday deal honored, I asked for the priceremony to be matched. I keep being placed on hold for hours.
I must have lost a total of 10 hours on hold since I've been trying to reach dell daily.
I am frustrated beyond belief. Can someone American please help me here. Seems that those offshore employees have no concept of black friday, price match, etc...
I purchased 3 laptops in a year through dell. I will never buy from Dell again.
You and me both brother. I seriously cannot believe that Dell remains as large as they are with how they treat their customers. They are the next HP.