Customer Care

Last reply by 02-04-2022 Unsolved
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3 Silver
2564

Past Due Notice Email - Scam??

I received an email which seems like a phishing email that says I have invoices or credit memos that are past due and pending payment.  The email is from CFO@dell.com and there is no reference to an amount due.  It just says use Dell's Web Tool at https://myfinancials.dell.com/landing.aspx to manage your account.

I tried calling customer service but DFS couldn't tell me anything because I don't have an account with them.  So I'm just trying to figure out is this a scam, a glitch, if I do owe anything (which I don't believe I do), and what may be going on.

I can provide the email and PDF document I received for further investigation.

Here is a link to a similar issue in the past 
https://www.dell.com/community/Customer-Care/quot-Notification-of-Overdue-Amount-quot-Collection-Let...

Thanks
Josh

Replies (4)
2 Bronze
2 Bronze
2357

I received this email twice once on Feb 13 2020 and another one on March 22 2020

2347

I never received any additional follow up and never did anything.

2 Bronze
2 Bronze
1231

I just received this email this morning and it sure feels like a scam to me.

I don't plan on doing anything except reporting it as spam

2 Bronze
2 Bronze
852

To the best of my knowledge, I received this email twice. One on January 1 and another on February 4 2022.
But I have a vague memory of receiving this a few more time in 2021.

There is a number, but no clue to what it refers to : <Non-public info removed. TOS64>
(Customer #? Order #? Invoice #?)
And the rest is blank, no name, no account number, no amount.

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