1 Nickel

Phone Order Confirmation

I placed an order for an Alienware Laptop today at approximately 1:30 PM on the phone. I was told my order confirmation would be emailed to me so that I could review everything then initiate the production process. I have yet to receive this email and I want to ensure that my item is sent to the correct address. I am not sure what exactly I need to do. I attempted to contact customer service on the phone, but was placed on hold for 20 minutes. If I could get some assistance that would be spectacular. 


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2 Replies
8 Krypton

Re: Phone Order Confirmation


Contact one of our Customer Care/Order Support Liaisons via a Private message.
 Please only
message ONE of them -

DELL-Frances Y http://dell.to/11Q2ZcG
DELL-Lorna M http://dell.to/PWMBSV
DELL-Harish M http://dell.to/Z2oW6o

Once you have clicked on one of the links, click Start conversation or Send Email. They will
need the following information to investigate -
  • Email Address:
  • Name:
  • Shipping Address:
  • Phone Number:
  • Dell order number or Service Tag number:
  • Your country
  • Country where system was bought
  • Issues

Give them a couple days to get back to you.



Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click

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8 Krypton

Re: Phone Order Confirmation

HI Chrisholm,

Thank you for posting in our Community and Welcome!

I would be glad to look into your order if you still have not received the confirmation email up until this time. Please provide me with information needed below via private message ( click my username in blue, start conversation ) ;

Name provided for the Account Name:
Your complete name:
Billing Address:
Billing Contact Number:
Shipping Address:
Shipping Contact Number:

Thanks & Regards,
DELL-Frances Y
To learn more about Dell Products, Services, and Drivers, click Here

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