Ordered an Alienware Laptop over the phone with a customer care rep and my debit cards were had 5 TRANSACTIONS $2,187.04, $2,187.04, $1,187.04, $1,000.00, $1,000.00 adding up to the sum of $7,561.00 roughly. My order was never processed and I called my bank and they said there was a freeze on the money. Contacted DELL and they said I would get my money back. Now I am left with $84.00 in my bank account and have seven overdrafts at $35.00 that's $215.00 I lost because someone at Dell could not process my order properly. I was told they were having problems with credit card transactions the day i ordered the laptop. I just received an DELL monitor in the mail with is going back so they have pay the shipping and everyone of Dell orders is too! I was going to spend $2500.00 on a laptop and the new Alienware Area 51 R3 but now I am so disgusted in what happened. What horrible customer service this would not happen if I bought a Apple Mac Pro. Their error has cost me hundreds of dollars in over draft fees and they think I would ever want to spend money with them again? Stay clear of DELL PRODUCTS REASON TERRIBLE CUSTOMER SERVICE!