bpdiaz
1 Copper

Poor customer service, unknowledgeable technician

I purchase a Dell desktop last year and they send me a damaged system and not only they shipped me the replacement late they had a very poor customer service and unknowledgeable technician. Its very difficult to communicate with them and they always make promises. 

0 Kudos
2 Replies
7 Plutonium

Re: POOR CUSTOMER SERVICE AND UNKNOWLEDGEABLE TECHNICIAN

 

 

Moving this thread to the Customer Care Forum.
  
Bev.

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
I am not employed by Dell

0 Kudos

Re: Poor customer service, unknowledgeable technician

Hi bpdiaz,

Thanks for posting your comments and bringing this to our notice. Seems like you've had a tough time with support and I sincerely regret any inconvenience this may have caused. Customer feedback remains an important tool in evaluating our products and services. We strive to provide world class service to all our customers be it with technical or customer care issue and not sure how we missed the mark in your case. Should you need any further assistance with your system, you can reach out to us anytime.

Thanks and Regards
Satya P
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

If a post answers your question, please click the green "
Yes" button.

0 Kudos