Thank you for replying. Tomorrow is day 30 since my rebate was "sent for fulfillment" and I will be calling them for an update if I don't have the email in the morning.
My rebate was for $200, so I am not going to play around with them about it. I bought a system for over $1200 which I did need but would not have purchased if not for the rebate, so I will hold them to this promise. I have already checked with the BBB and FTC who both recommend filing complaints if not received within the 30 days as promised.
If you don't mind my asking, which number did you call to actually get a person to do what should have been done the first time you contacted?
It was 2 months after my claim was validated that I finally received my card. I think they were overwhelmed with the response to this promo. I originally contacted them using the Contact Us Form found on the gift card promo support page and then corresponded with the Promo Team via email for a month. In these emails, I was promised many times I would be receiving it soon or at the end of next week. I called the telephone number found on the support page at the bottom of the Contact Us Form and was able to get it resolved. Good Luck with your claim. BTW, my claim is still showing as Sent for fulfillment 27/06/2019. I don't think they do any updates to that page.
Wow, y'all got a step further than me. For whatever reason, my purchase was denied (from Dell, not the English promotion team) because it was invalid for the promotion even though it says right on my invoice that a $100 Visa card. Yes, I included all necessary documents including the invoice of the order. Of course, when I contacted Dell, they told me to contact the promotion team. The promotion team tells me they don't know why it was denied. According to these other posts, it looks like even if it were approved, I wouldn't get the card in my email anyways. I like how another poster put it. It's designed to fail so they don't need to follow through on their promise.
I, too, am having the same issue regarding my purchase qualifying for a $200 Visa gift card. I have a screen shot of my online purchase that clearly lists the gift card as included but the "Dell Promotional Support Team" located in the UK keeps telling me the purchase doesn't qualify. They claim that Dell was who made the determination. I even sent them copies of the screen shots showing the gift card as included during the check out process. Keep getting the run around each blaming the other. Looks like I'm not alone. There are numerous posts both in the Dell Community forums and on Dell's Facebook page. From what I read, the "card" comes digitally which is another nightmare for customers. Has ANYONE ever received their Gift Card and was able to use it? Time to complain to the BBB everyone?
I called again on Tuesday and was told I would have it within 48 hours. She said if I did not have it by then to call back and they would email me a direct link. I called today and they said they do not have a link to provide to send to me and that they have emailed the company twice and have received no reply about the status of my card.
I went ahead with a BBB complaint. I'm so tired of people half*ssing their jobs and getting away with it. It seems everything requires the customer to follow up to make sure they get what was promised and the only way to force better business is to go all the way every time someone doesn't follow through with what was promised. Too often, I mail paperwork to someone and they "lose it" but suddenly find it when I call. Or I call about an issue and am told nothing can be done until I ask to speak to someone else who can resolve the issue. People are LAZY and a company like this should have higher standards. It's up to us.
I probably sound like an 80 year old disgruntled with the world, but I'm actually half of that age and seriously fed up with people not doing their jobs. If you should have gotten a card and were denied, file a complaint. If you should have gotten your card but haven't yet, file a complaint. Force them to keep their word. The more people who complain, the better and the faster they'll work to do their jobs.
It's almost like magic.
I filed my BBB complaint on 9/19, got the email with the card two days later 9/21.
Convenient timing or the complaint was sent to them on Friday and they forced the issue? I'll never know, but I would recommend everyone else try it.
Thanks for all of the replies. I wish you all luck getting what is owed to you!
Me, I am just waiting for their second promise (that it will take 28 days from Nov 14 of filing). Mind you, I got my laptop last Sept 4. Then, I will go directly to the BBB. This kind of company should NOT be connected to DELL. Dell is a good company and I do not have a bad experience with them... however, with this kind of issue, I will think twice now to order at Dell. Hunter
I have the same problems. This is giving Dell a bad name.
Claim filed 10/16;
emailed to check, nothing other then generic response;
had to call them, which took it to the next stage;
got to "processed" state on 10/30, starting the "28 day" clock;
got email 11/5, "processing";
waited for 30+ days but nothing;
emailed to check, got generic response;
called and waiting...