SCAM - Tech Support Call

Dell has been sweeping this under the rug for over a year now.   If you call Dell to ask about it they give you a pretty much non stop run around.    

Its disturbing and annoying.    My guess the problems it causes for some of their customers is less of a risk for them then to come out and say there is a problem. 

But as we speak right now, there are Dell customers being ripped off, and it is Dells fault.   I have been trying to get them to do something about it for over a year now.  

What is this in response to?

www.dell.com/.../listremoval

The problem is its not Dell calling you.  They are scammers claiming to be dell.   At some point Dell has either had a data breach (hacked)  or someone at their support center is leaking information. 

Dell cant do much now as far as stopping the calls, the cat is already out of the bag for us.  But they can do a better job of informing customers what is going on instead of just feeding us lines of ***.  And of course working to prevent it from happening to new customers. 

At this moment I cant buy or suggest anyone to buy a dell product.  

Thank you for bringing this to our attention. Protection of your data is a top priority for Dell. Unfortunately, technology phone scams have become prevalent across our industry.

We’d love for you to take a moment to help us stop cybercriminals by reporting details about your interaction. Would you please complete this form www.dell.com/reportphonescams? This will allow us to investigate further. 

Regards,
Robert

"Unfortunately, technology phone scams have become prevalent across our industry."

Sure it is, what is not prevalent, and not acceptable is that they knew my service tag!

Hi Robert,

I've been receiving hundreds scamming calls for the last 3 years until today I still receiving call from the scammers. What is dell been doing about it?

Kevin H.

I am sure like me,  the others have filled out forms and even called to try to find out what the heck is going on.  Dell refuses to address the situation properly.  Plus very time I call I get a crazy run around by  a staff that seems to have no idea what they are doing.  Or who do not want to deal with it so they dont bother calling people back after promising them they would do so. 

I am very tired of the canned "unfortunately, technology phone scams have become prevalent... " response. 

How did these scammers get information they should not have?

How many customers have been scammed already because Dell doesn't want to admit there is a problem which they have failed at addressing properly? 

Yup.

Made another post here myself on the same subject a little while back, got the same canned response and a link to a form that i'm apparently supposed to spend hours putting the hundreds of service tags I support into.

3 more calls this week, it's always someone in a call center who obviously has access to up-to-date info on the service tags I support, as well as possibly my repair tickets as well.

Interestingly, one of the guys who called yesterday, I noticed was Russian-accented.

Dell has clearly lost control of their customer information at some or all levels.

I just got a call from "Dell" who knew EVERYTHING about my computer, and my full name. This is much worse than a typical scammer, and the fact that Dell will not address it fully means that I will definitely NOT be buying a Dell again until they get their $hit together and admit to what happened and what they've done to prevent it. 

Just a bump to note that this is STILL current. I'm pretty savvy about scams but even I was almost taken in by the sheer quality and amount of info the scammers use. Wonder how long Dell can keep a lid on whatever data breach it clearly has...

I'm getting calls alerts on my screen, like your computer has a virus please call dell gives me a number to call it looks like a Dell number. I don't no who to trust any more or who to call to get everything under control. Mind you Iv had my 15" 2 in 1 for less then a year and I just got it sent back and they new all of that but one this they said was someone was on a **bleep** site now if my oldest son had stayed home ok but he had spent the night over a friend's house for the last few days and my four year old played Redbox so from it coming from the shop cleaned reset no one has used it since I sent it in so I called it in. Nothing still. Now when I do get a hold of someone they ask me if they can take control of my laptop just like the scammers how am I to trust any one.