Customer Care

Foxtrot302 · ‎11-22-2022

Frustrated that I am still waiting for my computer, and it appears to be in limbo. Ordered Alienware desktop 11/4. Two days so far of “shipment information sent to shipper.” Dell website says FedEx has it, FedEx says they’re waiting on Dell for package. So, no one has it. Just want to know when the dang thing is coming. And you can’t talk to anyone, just FAQs. Ok, rant over. I guess I’ll just….wait.

DELL-Cares · ‎11-22-2022

Please private message the order details if you have any other queries.

-Sahana

#IWork4Dell
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If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

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DELL-Cares · ‎11-22-2022

Hi,

I'm sorry to know about your order.

Could you provide the order # and the registered owner's name via

via private message here https://dell.to/3i6C9Az? I'll have it checked right away

-Susanna

#IWork4Dell
Find your Service Tag
If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

Foxtrot302 · ‎11-22-2022

Looks like the universe heard me and it was picked up. Just had to poke it with a metaphorical stick. Thanks much.

DELL-Cares · ‎11-22-2022

Please private message the order details if you have any other queries.

-Sahana

#IWork4Dell
Find your Service Tag
If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

Customer Care

Shipment information sent to shipper