AW3418DW, exchange cancelled without notice, no proof of purchase

I lose half of the picture on my Dell Alienware AW3418DW, one side of the picture is fine, the other end tapers off into darkness. 3 Year "Advanced Exchange" warranty, I call Dell. It's after hours so I try again the next day. Next day, I turn on the monitor, no picture at all this time. Great. I call Dell. I speak to Maria, who walks me through the whole process. Described my issue. Followed along her troubleshooting steps. Sent in a bunch of photos of my monitor, me holding up some handwritten "verification" information in front of my monitor, photos of the Express Service Code, Serial Number, Service Tag, said handwritten information in front of all of this, some low lights, some close ups. A whole photo shoot. After a lengthy and dramatically drawn out process, Maria tells me she will dispatch a replacement, it'll be next day delivery, instructions will be in my inbox. Thanks.

I give the process an 8/10 in the following review, because even though excessive, the process concluded with my desired result. A week passes. Hmmm. I reply to the email with Maria asking her is there any issues, don't hear back, then hop onto Dell.com to check for myself. "Service Request: Cancelled". No notice, no email, no follow up from Maria. No news at all. No news is not good news. So since then I've been on the phone, on chat, I've been everywhere except Twitter, trying to understand why my replacement was cancelled. Eventually I speak to someone and I am asked for proof of purchase, "Please take a photo of a handwritten note with information in front of your monitors service information...", "I've done all that before", [crickets], "Why do I need to do this again", [crickets], "Okay, fine, I'll resend the exact photos I sent last week to my original technician", "Thank you sir". Once I send the photos, again, I'm asked to send in a copy of my receipt, from last year, in order to validate the information, "In order to validate the account, the proof of purchase (receipt) of the monitor is required.".

This is just unnecessary hoops to jump through, and honestly ridiculous, I even offered to register MY device if it'll help. Nope, only way we can help you is with a receipt. I am not an accountant nor am I being audited, I don't keep receipts around for years, no one does. And if I did keep perfect prudence, it wouldn't help in this case, even though I went to a local retailer for this purchase, I was not the one that paid, it was a gift and the person with me paid for it. So your warranty isn't honored, if I didn't use my card and receive a receipt, and hold onto that receipt? That sounds like chicanery and misdirection.

I use this display professionally, and am without it. Because even though the display is physically in my possession and I am the first and only owner, I don't have the receipt. So the warranty will not be honored, nice.