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So disappointed in Dell customer service
Two weeks ago I spent six hours (no exaggeration) on the phone with Dell while they cleaned up one of my two Optiplexes. I ordered Microsoft office, a new printer and a new monitor, all with the explicit understanding a service tech would be able to come to my home and install them. Fast forward two weeks, past delivery snafus, and here I am spending four hours trying to schedule the service visit (which I am very happy to pay extra for). Today I spent four hours on the phone and spoke with 11 (yes, eleven) different representatives, including the floor manager Joshi, who promised to stay on the line with me after I was transferred but did not. I gave my service tag number no less than 15 times. From customer service to small/mid business to service techs to printer support and back around again until one or two reps disconnect me and I have to start over with the IVR.
Basically the Dell sales guys misrepresented what they could do for me and the customer service departments are little fortresses and no one was able to help me.
I bought Dell products because I thought it would make my life easier. What would have made my life easier would have been going to BestBuy and buying HP products for GeekSquad to install.
I feel like I have been royally punished for being a loyal customer. Twelve hours later and the joke is on me.