Customer Care

Last reply by 11-16-2020 Unsolved
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2 Bronze
2 Bronze

System Replacement and Dell Responce


I ordered DELL LAPTOP from Dell WEBSITE on 24/OCT/2020
For MY BROTHER STUDY PURPOSE .My brother this time,he is appearing to EXAM on JANUARY.

I received the Delivery on 31/OCT/2020.

<Service Tag removed>
<Order number removed>

I reveived DAMAGED HARDWARE.
Soon After I have started LAPTOP is NOT WORKING PROPERLY.
on 2/NOV/2020 HARD DRIVE,SPEAKERS,WINDOWS FILES are NOT OPENING PROPERLY.

I raised COMPLIANT<Non-public info removed>

EVEN I went to DELL AUTHENTION SERVICE CENTER.
THEY are also mentioned the same PROBLEM which I mention above

I requested for RETURN it.
THOUGH there is NO Foult FROM MY SIDE.
They are telling "WE CAN ONLY REFUND THE MONEY WITH 15% DEDUCTION"

ESCALATION TEAM is responding.since Monday 

and Customer Supporter is goes on tell 

WE will update you since 5th NOV.

THERE IS NO SINGLE ERROR FROM MY SIDE..
DELL is BEHAVING LIKE THIS.

I thought DELL has best service provider

BUT after experience I'm losing TRUST on DELL

 

Replies (17)
Moderator
Moderator

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


Social Media Support

#IWork4Dell
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If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

SINCE starting every FORUM of DELL is telling the same THING 

BUT,I Did't Yield any results

Moderator
Moderator

vikashyd,
 
I will look into the issue for you. We will respond back once I hear back. Did you perform any Windows reinstalls on the computer to possibly resolve the issue?
 
Dell-Jesse L
 
 



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

Hard DRIVES and Speakers are Crashed 

THAT's what the technical service provider and DELL service Center(in HYD)

tells..IT is already VERIFIED that THEY are not working

Alright. Can we setup a service to have the parts replaced? That would be a quicker resolution of the issue. 


Thanks and Regards,
DELL-Aniketh S
Dell Social Media and Community Professional
Order Status
Download Drivers

No I can't trust the laptop. 

That's why I raised the issue for system replacement..

No one is responding in time.

I didn't had any solution in my problem. After waiting for more than 10 days

When this so called escalation team will contact me..No one knows 

vikashyd, we understand where you are coming from. The case was escalated today to the Escalation team today in order to apply for the system exchange. At this time, we will need to wait for the case to be reviewed by them and wait for their resolution. 


Social Media Support

#IWork4Dell
Find your Service Tag


If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

since MONDAY I'm herding the same WORDS but CONCLUSION had been made 

IF you Want please Check ..

 Service TAG NO-<Service tag removed>
Order No-<Order number removed>
Case no-<Service request number removed>

One moment while I review the case. ^JKC


Social Media Support

#IWork4Dell
Find your Service Tag


If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

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