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DoBetterDell
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Technical Difficulties Updating My Email!?! Really?

My email address associated with my Dell.com account is incorrect after switching Internet providers.  I've tried several times just to update my email address.  I get the error message:

We're sorry, due to technical difficulties we are unable to process your request at this time. Please try again later. We apologize for any inconvience [sic.

Really Dell, really?

When I've called to get assistance I'm sent on a wild call transfer ride.  Updating an email address is something really, really basic.  I won't mention the fact that I have to have several email/login accounts to access different parts of the Dell infrastructure (OK, I just mentioned it).  It just seems in the attempt to make the Dell phone/ordering/support system efficient they've created a rat's nest.

Does anyone know how to get an email updated on Dell.com?

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RE: Technical Difficulties Updating My Email!?! Really?

DoBetterDell

I'm thinking because you're having so much trouble updating your email address, ( I looked and I didn't see a place to change it either), that the easiest thing for you would be to delete this account and create a new account with the current email address.


How does this sound to you?   It's a work-around, but it will do the job.

Z................

 

Dell Forum Member Since 2004 but not an employee of Dell

If this answers your question, click
  Yes  

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DoBetterDell
1 Copper

RE: Technical Difficulties Updating My Email!?! Really?

Thanks for the suggestion, that does seem to be a straightforward solution.  I will check and see if I can pull in the transaction history and link my dfs account.

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