I think I've been sufficiently patient.
I've worked with 12 different tech support reps.
Is Dell still interested in solving my problem or should I stop trying to resolve this issue through the avenues provided by Dell?
Thank you for your message. We sincerely apologize for the inconvenience caused.
We will look into this on priority. Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.