RE: Terrible Customer Service - Small Business Owner.
Thank you for posting your comments on the Dell Community Forum Customer Care Board. We appreciate anyone who will take the time to share their customer experience, either positive or negative. Customer feedback remains an important tool in evaluating our products and services.
It's genuinely sad to lose any customer, no matter the reason. Please accept my apology for any frustration or inconvenience you may have been caused. We strive to provide a great purchase experience for all of our customers. I regret we missed the mark in your case.
Please know that Dell greatly values your business, and we would make the most of a second chance to serve you, should you grant us one. If you have any questions or concerns in the future, please feel free to contact me. If you still need assistance, please reply to my email and provide the requested information so I may access your account records.