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Transfer X51-R2 USA warranty offerings to Israel?
I want to buy an Alienware X51 Desktop PC in USA and take it to Israel. For extra $219 the X51 is being sold in USA with 3 Year Alienware Enhanced Support that includes In-Home Service (After Remote Diagnosis). I'm an Israeli citizen and live in Israel. So for almost a week I'm trying to get answers to these 2 simple questions:
1) Will I be able to transfer the warranty of this X51 from USA to Israel?
2) If so, then will the In-Home Service for the X51 be valid in Israel after transferring the warranty ? (I bought 2 Dell computers in Israel and both have In-Home Service).
I keep asking these questions and the people in US sales (US_Sales@dell.com) keep sending me back this link:
This link does not solve my problem. It deals with International warranty support for "customers who are traveling with their Commercial notebooks for a period of less than 6 months" – clearly not my case! So can I get a straight answer here?
DELL-Chris M
Community Manager
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October 27th, 2013 20:00
If the resellers do not have the X51, then yes, that is correct. You would only have support tied to a USA address. You would have to ship it back to that address to get us to work on it.
zbestwun2001
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October 27th, 2013 10:00
oferdell,
I believe the answer to both your questions are yes. Just to make sure, send a private message to DELL-Chris M and ask him. Just click on his name and then click Private Message. Tell him that I referred you to make sure I'm right, but I'm almost positive the answers are yes.
Shalom,
Zb1
DELL-Chris M
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October 27th, 2013 13:00
oferdell,
1) Will I be able to transfer the warranty of this X51 from USA to Israel?
* Yes, the tag ownership could be transferred to you using this form, but NOT the USA warranty offerings:
Alienware Enhanced
Accidental Damage
2) If so, then will the In-Home Service for the X51 be valid in Israel after transferring the waranty ? (I bought 2 Dell computers in Israel and both have In-Home Service).
* No. You cannot transfer the USA warranty offerings to Israel. The Alienware offered in Israel through resellers only gets the Alienware Basic warranty. So you would be wasting money by buying the Alienware Enhanced through the USA site since it cannot transfer to Israel.
oferdell
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October 27th, 2013 16:00
Thanks for your answer Chris (and thank you zbestwun2001!).
The problem starts with the fact that it's impossible to buy an Alienware in Israel. For some unknown reason Dell Israel stopped bringing Alienware desktops to Israel and you can't find it at any Dell's reseller here :emotion-6:
Therefore I thought about buying the X51 in USA and bringing it to Israel. The most "basic" purchase through Alienware's USA site offers "1 Year Alienware Basic Support". Since it includes In-Home Service it's good enough for me and I just wanted to extend it to 3 years.
So what you're saying, Chris, is that I will not have even this one year of basic support with In-Home Service?
oferdell
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October 28th, 2013 01:00
So all that's left is to pray that some day Dell Israel will once again start bringing Alienwares. God only knows why they stopped - resellers here are frustrated too because there is a demand for Alienwares and they can't supply it.
Thanks again Chris!