Customer Care

[DenissMih]

Dear all, 

I have accidently damaged the screen at the bottom that resulted in multi-colored vertical lines and screen fracture on running from top to bottom of the screen on the RH side. Is there a way to change the screen or a new monitor will be required? 

[ejn63]

The latter -- damaged screens are not replaceable from either a practical or an economic standpoint.

[crimsom]

Hi @DenissMih welcome to this free user-to-user Alienware laptop discussion forum. 

Please check invoice of Dell U4320Q or if purchased with Dell PC to see if Dell warranty included accidental damage. 

[ejn63 · Accepted solution]

Accidental damage coverage is available for systems, but not for monitors.

[lyndonabing]

Hello I have the same issue with this same Model DellU4320Q, How this issue is being solved?

[ejn63]

The only solution is that you will need to purchase a replacement monitor.