Ramoldoo
1 Copper

UP3216Q, vertical blue line, warranty?

I have bought a UP2715K monitor some month ago, but after a few weeks of utilization, the LCD panel start to leak. Dell choose to replace my brand new 5K monitor to a refurbished 4K UP3216Q. After plugin in to my computer, a vertical blue line appear on the screen. Some days, this line disappear and reappear randomly.

Now, the vertical blue line is permanent, and still visible in the Built-in diagnostics.

I live in France and the refurbished product sent by Dell came from Canada, taking me out from any warranty. I didn't expect anything from Dell now, i just don't want to use Dell products anymore.

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sfdoctorp
1 Copper

Re: UP3216Q, vertical blue line, warranty?

this is problem I have seen twice, meaning on 2 monitors.  it is not like it happens after years either.  after sometimes only 1 year of ownership or so.  meanwhile, i have dell 3008wfp for like 9 years and no such issue.

 

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