1 Copper

Unable to edit credit card info in Dell Digital Locker

I've been trying to edit my credit card field under the Billing/Subscription section of Dell Digital Locker with my new credit card information. I can go thru the entire edit process okay, and it shows the new card's info fine at the end, but when I click on "save" I get an error message; "Sorry, an unexpected error occurred while processing your request. Contact Dell Support if the problem persists". Obviously I plan on calling support in the morning regarding this, but was curious if anyone else was having this same problem. Thanks!!!

2 Replies
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5 Tungsten

Re: Unable to edit credit card info in Dell Digital Locker

use  another browser

use firefox v74+  in safemode no extensions addons..  turn off ad blocks

try chrome.

any time any browser fails try other.

if still bad, try fresh loaded newer browers, bingo. (removed first then installed fresh)

IE11 does not exist, nor edge in my book, so..

I am not Dell, I am retired from this industry since 2009,
All answers for out of warranty PC desktops/Servers
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1 Copper

Re: Unable to edit credit card info in Dell Digital Locker

Thanks!!!  I finally contacted Dell Support and they were able to assist me with this matter, my CC info has been updated successfully.