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Cardinal60
1 Copper

Unable to redeem gift card

I purchased a laptop from Dell on November 26 and redeemed two gift cards for the purchase.  When the computer arrived it was not as specified so I returned it to Dell.  I was contacted after the return was received to notify me that the refund would be issued to my credit card.  I mentioned that I had used gift cards for a portion of the purchase.  I was then told the value would be restored  to the gift cards.  I told the representative that upon redemption of the gift cards I destroyed them and a new card would need to be issued.  That did not happen.

I have now been told by customer service multiple time that Dell is not responsible for lost or stolen gift cards.  I have explained the cards were not lost or stolen.  I redeemed them with Dell.  Still no success.  I have even offered to provide my third party purchase receipts and activation codes.  I have been told there were ways to fix this through Dell rewards, later to be told that would not work.  I find it hard to believe that Dell would try to take my funds, but maybe that is the case.  Can anyone help with a possible resolution?  It would be comforting to know that someone at Dell would actually listen and be able to solve this problem in a just manner.

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Moderator
Moderator

Re: Unable to redeem gift card

Thank you for your message. Did you use a pre-paid gift card or a promo gift card?

 

We do not make note of your gift used for purchase & there will be no data recorded about this since you input the card number & the value of the card is deducted from the total amount.

 

Without the gift card number, there is nothing much we can do since do not have an option to trace the gift card redeemed.

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Cardinal60
1 Copper

Re: Unable to redeem gift card

I did not input the gift cards. I gave the numbers to the sales representative who assisted me. I had a return with another company this week and the first question they asked me was whether the payment method I used was still active or whether the refund need to be issued in another manner. I was clear when I did the return with Dell that the payment method was no longer active. The customer care representative with the other company cared about me and listed to what I said.
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