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n0ki
Copper

Unable to register laptop that was returned by previous buyer

Bought laptop that was returned by a previous buyer at bestbuy store.

Laptop registered under previous owner before he returned it.

I need to change it to my name as I'm the owner of the laptop.

I have proof of purchase / receipt and bank statements.

Bestbuy can't help me with previous customer info. Alienware says I need to go back to bestbuy. Dell phone support says I need previous owner and go talk to bestbuy.

I'm stuck with no where to turn to. In need of desperate help.

Tried twitter with no resolution. I own this laptop. help?

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Moderator
Moderator

RE: Unable to register laptop that was returned by previous buyer

Greetings,

Thanks for reaching out. Unfortunately, we would not be able to process the ownership transfer without the previous owner's details. Please refer to this link http://dell.to/2v5kKM2 for more details. 


Dell-Sahana R
Social Media and Community Professional
#IWork4Dell
Order Status
Download Drivers

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