Bought laptop that was returned by a previous buyer at bestbuy store.
Laptop registered under previous owner before he returned it.
I need to change it to my name as I'm the owner of the laptop.
I have proof of purchase / receipt and bank statements.
Bestbuy can't help me with previous customer info. Alienware says I need to go back to bestbuy. Dell phone support says I need previous owner and go talk to bestbuy.
I'm stuck with no where to turn to. In need of desperate help.
Tried twitter with no resolution. I own this laptop. help?
Thanks for reaching out. Unfortunately, we would not be able to process the ownership transfer without the previous owner's details. Please refer to this link http://dell.to/2v5kKM2 for more details.