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Unknown service tag
I purchased an Inspiron 5559 new from Staples here in the USA 3-4 months ago. However, the Dell support site tells me that the Service Tag is unknown. How can I get this resolved so I can make use of support?
Thank you
dmcguire62
5 Posts
0
August 2nd, 2016 11:00
I might add that I also tried the 'transfer of ownership' link in the FAQ since I used a retail store, but I get a 404...
dmcguire62
5 Posts
0
August 2nd, 2016 12:00
I found another link for retail registration. Doing so and entering my service tag immediately says:
This PC has already been registered.
It then says if info needs to be updated to use the Support->Warranty method to do so or transfer ownership. Going to that site and entering my service tag gets me:
Invalid Service Tag
Looks like I'll need your assistance. Thanks