dmcguire62
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Unknown service tag

I purchased an Inspiron 5559 new from Staples here in the USA 3-4 months ago.  However, the Dell support site tells me that the Service Tag is unknown.  How can I get this resolved so I can make use of support?

Thank you

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2 Replies
dmcguire62
1 Nickel

RE: Unknown service tag

I might add that I also tried the 'transfer of ownership' link in the FAQ since I used a retail store, but I get a 404... 

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dmcguire62
1 Nickel

RE: Unknown service tag

I found another link for retail registration.  Doing so and entering my service tag immediately says:

This PC has already been registered.  

It then says if info needs to be updated to use the Support->Warranty method to do so or transfer ownership.  Going to that site and entering my service tag gets me:

Invalid Service Tag

Looks like I'll need your assistance.  Thanks

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