astroguy67
1 Copper

Upgrade to Windows 8.1 promised and not delivered

When I ordered my brand new XPS 13, I made a mistake and chose the Home version of Windows and not Pro.  When I called the support group in charge of making order changes, they said that I'd have to cancel the order and re-order the computer, but then amended their statement by telling me that once I have the computer, I could upgrade the operating system for $50.  I went ahead and kept the order. Three weeks later, I got the computer, called Dell and was told that the cost to upgrade was $99.99. I have been through several chat sessions, phone calls and emails and no one at Dell will now honor the $50 upgrade charge.  I feel that I was misled and misinformed and that Dell should at least honor the discounted upgrade, especially since I spent over $2000 for the computer. Will someone at Dell at least acknowledge that they will do something to help?

-Jim

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Moderator

RE: Upgrade to Windows 8.1 promised and not delivered

Hi Jim, 

Thanks for posting your comments on the Dell Community Forum Customer Care Board. Please allow me to apologize for any frustration or disappointment you may have experienced with your order. 

I am happy to look into this matter on your behalf. Please respond to my email and provide the requested information so I may access your account records. Also include any documentation you may have regarding the comments from the retention specialists indicating the price for the Operating System upgrade would be $50. 

Thanks,
Lorna


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