I called on JULY 21 for gift card consolidation. <Non-public info removed> took over my case and told me to send him all of my purchased gift cards to him. However, after I sent him the email, I never heard from him again.
Today (2 weeks after my last request), I need to buy a computer urgently, and I need to use my consolidated gift card. So I called again to check if you have finished my request as you promised you should finish this within 3 business days.
Himanshu_Ajrawat <US_CustomerCare@dell.com> said he would definitely help me on this. He can finish this and give me a call. BUT, yeah, sure, not a call received on my side.
I really hoped to use all of my gift cards for my new computer. Now I really suggest you to improve the quality of your customer service. It's awful right now, and harmful to your brand reputations.
- An Angry and Disappointed Customer
Regret the overall experience. Please private message the gift card details and let me check for further options.
You could send us a private message by hovering the mouse pointer over my username, and adding me as friend.