nonuser12345
1 Copper

RE: Walsh Western Issues thread

PLEASE disregard the above!!!!

I ordered, the delivery date from dell was initially the 17th of February 2014, a month away pretty much, then the order was completed and Walsh wetern put an eta date of 10/02/2014.

i just checked the order, it arrived to DPD ireland athlone, and i spoke to them and i will have it tomorrow the 7th of February 2014. good experience i am glad i will be receiving my order early.

i am posting this as i was scared after reading all the comments, so other customers would not have a the same fear i had...

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Carthesis
1 Copper

RE: Walsh Western Issues thread

Well, I've just created a community account specifically to post this.

When I looked around for a new laptop, the Dell offerings seemed to be the best balanced, and based on praise of the kit from people whose opinions on these matters I trust, I went for an Inspiron 17 over either a slightly more expensive HP or a custom-build laptop which was cheaper but higher specc'd.  Either way, this was still an expensive bit of kit.  I didn't have to pay for shipping due to a DELL 'offer', but had that not been available, it would have been another £30 or so for that as well.

Order went through very quickly and with no issues on January 26th 2014.  I very quickly got an email from Dell saying the machine was in manufacturing, and then a few days later saying it had been 'shipped', with the Walsh Western "tracking" number as a link.

As of today, this is what the tracking website says:

ETA 07/02/2014 Please check the order history below for any possible delays.

 History Date   Time      Location     Activity

31/01/14        21:30     CHINA        DEPARTED MANU.FACILITY

31/01/14        13:30                  PENDING.

Having (finally!) managed to get to speak to someone at WWI / Syncreon on their +353 number, I discover that the ETA is basically a lie, and that the laptop hasn't actually yet left China!  Quite why the ETA hasn't been updated I don't know, and quite why it takes 7 days to put this thing on a plane / boat I don't know either.

The woman - who was actually as helpful as one could hope for in this situation - seems to think it may be delivered on the 12th, but I see no reason for her optimism.  Somewhat annoyingly, the 6-months interest free finance agreement seemed to start instantly when as far as I'm concerned it should only really start at the point I get the laptop.  I'm willing to bet also the DELL warranty started immediately as well.

I'm really starting to wish I'd bought the custom-build laptop now.

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Highlighted
Moderator
Moderator

RE: Walsh Western Issues thread

Hi Carthesis,

Thank you for posting your comments on the Dell Community Forum Customer Care Board. Please accept my apology for any frustration or inconvenience you may have been caused.

While I am unable to access customer account records for UK/Ireland customers, I wanted to address your concerns regarding the deferred interest and warranty start date for your new Dell system.

Dell adheres to the same industry standards regarding mail order items. The DPA and warranty begin on the date the item invoices (ships) from the factory. Shipping is determined at the point of sale.  Free shipping is generally 7-10 business days. If you want it sooner, you have that option when placing the order.

I trust this information is helpful. Should you have additional questions regarding the status of your delivery, please contact the Walsh Western facility servicing your area.

Thank you for choosing Dell,

Lorna


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#IWork4Dell

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BuckbyJon
1 Copper

RE: Walsh Western Issues thread

Can I ask a Dell Customer Care Liaison what you think of all these issues? Why are you still using this courier? Their service is absolutely and utterly abysmal.

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Moderator
Moderator

RE: Walsh Western Issues thread

We Liaisons are in the USA. We cannot dictate to Dell UK/Ireland who they should or should not use.



Social Media Support
#IWork4Dell
Technical Support (Desktops, Monitors, Laptops)
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pciltd
6 Indium

RE: Walsh Western Issues thread

The problem is that the Customer Care Forum is a US based forum intended for US customers. They have little influence over and little interest in the poor service offered by Dell elsewhere in the world.

What is needed is a feedback forum for the UK and Europe.

Dell is an American based, American company. Unfortunately we live in the insignificant area known on US maps as "not America"!

JBauer83
1 Copper

RE: Walsh Western Issues thread

I ordered a dell xps 15 back in January this year. But before I handed any money over got told that I would have the laptop in 8-10 working days. after I paid I then got told it'll be late march.  But he will expedite delivery. An he assured me I'd have it before the 10th march. An he will call me on the 10th. To this day there's no sign of my laptop. Worst still the dellCares guys on twitter have also lied to me an said they'd expedite it. I've had another guy who lied to me and said it's expected to be delivered today. But when I rang syncreon they told me it's still in china!!!!!

Seriously getting tired of these lies!!!! Ur account managers just take the money and don't keep promises instead lie to u!!! This is pathetic!!!!

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Johnson1991
1 Copper

RE: Walsh Western Issues thread

My laptop was despatched according to WW and Dell on the 09/04/2014 and on the WW tracking said ETA is 16/04/2014. It is now the 15th and last update was departed manufacturing facility...

I have the day booked off for tomorrow and I'm guessing it's unlikely to come?! Shocking considering I spent £1600 on a laptop and the communication is awful!

Will it come, won't it?! I guess I'll just have to wait and see.

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danieltharris
1 Copper

RE: Walsh Western Issues thread

Anybody know what "EMF" means for location on the Syncreon tracking page?

I've ordered from the Dell UK Outlet, and the status turned to shipped yesterday (7th) but just got this update this morning saying "Departed Manu. Facility" with the location as "EMF" today (8th).

Haven't yet had a problem per se'. But still a little annoying when you order from the Outlet that delivery isn't within a few days. There was a bank holiday on Monday, but I ordered on the 2nd, and for a system that's already built kind of expected delivery within the week.

Just not sure what EMF means, and trying to figure out where in the world it's coming from. They have said 13/05/2014 for delivery which isn't too bad if they hit that date.

Shame about how bad the tracking site is, when I had to get a warranty replacement for a Microsoft Surface RT this was all done smoothly and within days.

Also I did have to return a keyboard for the Surface to Microsoft, and I called them in the morning to arrange it, and UPS were there at the office to collect it at 3PM the same day.

So I'm used to the UPS level of tracking which is a lot more clear.

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pciltd
6 Indium

RE: Walsh Western Issues thread

If it's coming from China, which most of Dell's stuff seems to, then EMF will be an abbreviation for the unknown place in which your goods will be left for the next week or two.

The package will be handed over to a UK delivery company when WW have finished doing whatever it is they do. You won't get any help here either, as it is manned by staff who only have dealings with the US part of Dell. In Europe we have no customer service except a phone number in Bracknell that you can find on some correspondence. They usually cannot help much. The whole system is pitiful and has been going on uncorrected for literally years.

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