What has happened to Dell? #3

I've placed two orders with DELL.com After receiving an e-mail saying they received my order, I received another e-mail stating the following:

We are unable to process your Dell order as the payment wasn't authorized by your payment issuer. For security reasons card issuers may not approve unexpected online orders - until you call to confirm the purchase.

Please call your payment issuer today to confirm your Dell purchase.

      • Within the next 24 hours we will make another attempt to process your payment. You will receive
         an order confirmation email if payment is authorized.

On both orders I have received the same info stated above. I have called my bank, they have called me, and e-mailed me to make sure that this was an actual purchase and not "FRAUD". (I start to wonder about DELL employees). I have no problems with my bank, they told me the purchase would be approved by them. My bank knows the whole process - two orders were placed, I decided to cancel the first when it wasn't approved and place a second. Again the same message from DELL. Another call to my bank. This time I told them the exact price the purchase was for and that was the only one I wanted approved. No problem with my bank. I call DELL - I was on the phone on hold for 1 1/2 hours - "Yes, no problem, everything is okay, you should receive an e-mail confirming the order." No! I haven't received an e-mail from DELL.  I started this process on June 16, 2016 and I am so disgusted with the company that I've made a decision to cancel my second order and go elsewhere to make a purchase.

About 20 years ago my first computer was a DELL. I decided to return to DELL; back then it was a great company, great computer and excellent customer service. My reason for writing all this here is because I can't even send customer service an e-mail because I wasn't given a customer number which is a requirement in order to submit one. I will cancel my order but want DELL to be aware of my frustration. What a shame - I was so looking to owning another DELL.