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Bradley Paul
1 Nickel

Where are my two free game codes?

What a terrible company.  I was promised two free game codes with a value of $120.00 with my $2k purchase. Never received the codes.  Also this is itemized on invoice- Item -  800-BBKE.  Contact dell support.. they "Send a request"  I hear back nothing for a week. Then Dell's website for customer support goes down for a week.  So I call.  Get someone who I can barely understand who tells me someone will call me in 24 hours.  NO phone call.   So I e-mail.  I am then told my order is not in the promotion period for that item. But the promo is still listed on the website to this date? and it is on my invoice? I have contacted an agency as well as sent transcripts of all the useless dell support tech's across the sea. Will continue my social media campaign.

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3 Replies
Moderator
Moderator

Re: Where are my two free game codes?

Thank you for your message. I will be glad to investigate this & assist you further.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the order/ customer number, registered name & email address.     

 

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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Bradley Paul
1 Nickel

Re: Where are my two free game codes?

LOL... Your website wont let me send you a message. You have reached the limit for number of private messages that you can send for now. Please try again later.

 NICE!

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Moderator
Moderator

Re: Where are my two free game codes?

I have sent you a private message. Please share the details requested.

 

Dell-SreejithR
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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