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Last reply by 02-10-2020 Unsolved
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Why did my account change to an EMC account?

I ordered a laptop and a DVD drive yesterday. The drive will arrive this week, the laptop in about two weeks.

I tried to reschedule the DVD delivery with FedEx, and was told business accounts with Dell must be rescheduled by Dell, not me.

I've never had a business account with Dell, but I see now that when I log in, I get the DellEMC logo on my screen, and my profile has a business name of "Home."

I tried to delete "Home" but was prompted that is a required field.

How can I get my account back to "non-business" without interfering with my current order? I would like to schedule my laptop to arrive on a Monday while I'm at home, but I can't do that through FedEx if Dell thinks mine is a business account. 

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