Thank you for posting your comments on the Dell Community Forum Customer Care Board. Please accept my apology for any frustration or inconvenience you may have experienced.
I am happy to look into any concerns. Please note, I am not technically inclined and will not be able to troubleshoot your system. Additionally, if your case has already been elevated to our Executive Escalations Team (EE) Team I will not be able to intercede on your behalf as their authority supersedes that of my department.
If you still need assistance, please reply to my email and provide the requested information so I may access your account records.