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Last reply by 03-10-2022 Unsolved
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2 Bronze
2 Bronze
540

XPS 15 9510 1 Month of delay

I ordered an xps 15 9150 on February 2nd 2022. Initial shipping date 11th February 2022, estimated delivery 24th February 2022.

The order entered the production stage on February 10th 2022.

Now my order was delayed.

Delayed shipping date: 15th March 2022

Delayed estimated delivery: 29th March 2022

One month of delay is not acceptable!!!

Replies (7)
8 Krypton
528

If so, cancel the order and buy from a retailer with an in-stock system, or choose another model or manufacturer.

 

525

I don't have the cancel option available...

2 Bronze
2 Bronze
486

I ordered my XPS 9510 on Feb. 6th and it said shipped on Feb. 17th but it has been stuck at Shipping Label Created on Purolator since with no updates. Just contacted dell and I was told it was going to be delayed too.

485

Hi,

I'm very sorry to hear of what has happened. This is not the experience we want our customers to have.

Could you provide the order # and the registered owner's name via direct message? I'll have it checked right away.

-Susanna


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

459

Hi,

I haven’t heard from you since our last conversation.  As I do not have the order details, I wouldn't be able to assist you further, I'll be closing the case for now. If you still need our assistance, we are here for you our support team is available Monday to Friday.

-Susanna


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

2 Bronze
2 Bronze
411

It's happening to everyone. I orderd two XPS systems for work CAD stations on Jan 20th and neither have even entered the production stage yet!!! Projected delivery has moved 4 times and now says March 22, but neither have even moved to production yet. At least yours have seemed to move into production. This is ridiculous!! They were supposed to be cheaper and about 4wks faster than I could get done locally. I would not have ordered them had I known it was going to be this delay. I would have paid the extra and got them built locally and would have had them by now!! And the absence of truthful information is even more infuriating. The other day I went online and proceeded to order the exact same systems again to check expected shipping and it turns out despite ordering 6wks apart I should get both orders on the same day.... <Substitute character removed. TOS64>.

406

Sorry to hear that. Please private message the order number, registered name on the account, and your email address. 

We'll check what's causing the delay.

 

-Sahana


#IWork4Dell
Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".

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