m_haneen
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XPS 15-9560, retailer Virgin, service tag, warranty

On April 11th 2019, I bought a new Dell XPS 15-9560 4k, from Virgin Megastore Warehouse in Jeddah, Saudi Arabia. When I switched the laptop on and went to SupportAssist it shows me "service plan expired on March 18 2019". I thought that I should receive 2 year warranty from date of purchase? I am unable to contact Dell support because, warranty expired. What should I do next? 

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Re: XPS 15-9560, retailer Virgin, service tag, warranty

This is the USA Dell Community Forum. You have to call into Dell Customer Care for your country. Go here. Click, "View phone numbers". Give them the XPS 15-9560 service tag number. Explain when you purchased it and from what store. They will need a copy of the store invoice to verify the purchase date.

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