XPS15-L521: What is correct configuration for 1TB HDD and 128gb SSD or what's the matter with Dell?

I had to send my laptop to the depot to get the keyboard replaced because the WorldWide Technology tech couldn't get the screws out under the backplate. Well, the depot DPS # didn't replace the keyboard but instead replaced my HDD!! Don't ask me why!! They sent the computer back to me with the original OS, Windows 7 Home Premium, even though I had installed Windows 8 Pro. Of course the depot didn't bother to install any drivers except what was absolutely necessary, e.g. Network drivers. When I powered up the system I was taken immediately to the System Configuration Utility where I was given a choice to select option 3 or option 6. I am sorry but I don't remember the exact text of option 3 but is was something about Raid. Option 6 was EXIT. The remaining 4 choices were not selectable (grayed out). Within a few seconds Windows 7 launched so I didn't have time to read anything. Nevertheless, I went ahead and entered a username, password etc. and everything appeared to be normal except of course I had WebCam, no Touchpad Utility, Graphic Card needed upgrading, etc, etc. Oh, and I could not see the SSD.

So, I called Dell Tech Support. The tech ( a guy of course) had me disable the Intel (not so) Smart ResponseTechnology in the bios and set it to I think it was ACHI or something like that. After that he did something in the Configuration Utility where the drives can be partioned and formatted. I am sorry I don't know what he did because my grandkids were over and I was visiting with them. Anyway, when he finished and the system rebooted I was still getting a message about DATAPART(D) something, something, something and then system started right up. The tech said that message was probably because their was probably some corrupted files on the SSD. So he went back into the partion and format utility and I thought reformatted the SSD. After that he said goodbye I shut down, watched a movie with my grandson and went to bed.

The next morning I woke up and found that I could no longer see the SSD drive. Long story short, I called Dell again and talked to a tech named Naasir. He said "not to worry" (all the Dell Techs say that) he would fix it. He then went in and reformatted the the HDD and reinstalled the OS again after changing the Intel SR Technology setting in the bios. When the system came back up I could see both the SSD and HDD but the SSD was registered as the C drive with OS on the SSD. HDD was registered as drive D and was completely empty! I told him that was wrong because that was not how the laptop HDD and SSD was configured when I the laptop first arrived back on August 17, 2012. He told me I was wrong and that I didn't understand. I then asked to speak to his manager named Chaitan. After another long conversation with Chaitan and my pointing out a thread on this forum where a person couldn't see his SSD after install Bios A04 and emailing him a Dell support Article ID 552033.

As I write this Nassir is reformatting the HDD, SSD, and installing the original drivers and apps, I think. I had to use drivers dvd that came with the system to install the network drivers because apparently Win 7 Home doesn't install network drivers, I guess. As of now 7:18 PM EST I have been on the phone with Dell since before 1PM and as I told the manager and his tech, it wouldn't be so unforgiveable if not for 3 things. 

1. I thought sending the computer to Dell Depot to get the keyboard replaced for erractic cursor movent and behavior only to have the Depot people ignore mine and the WorldWide Technology tech's notes that were inside the box with the pc and completely remove the HDD and the kicker, not even return the laptop to the original factory configuration.

2. I spent several hours the night before setting up the laptop.

3. Causing me to waste yet another day with Dell instead of enjoying my Sunday with my family.

P.S. 7:47PM same night

Restarted system and System Error Recovery utility has come up. Guess what, we are reinstalling the OS again and reformatting the HDD again. Naasir went to to confer with his compadres. He is now saying unfortunately somethiing must have went wrong with the installation so we have to reinstall the OS. Imagine that. By the way Dell, you can delete this post if you want you to. I have a copy.

P.S.S. 7:56 PM Same Night

Reboot into Windows OS 7 installation CD, Install Windows screen does not show a HDD or a SSD. Nassir is dumb founded! Now I am being offered an exchange but Chaitan had the nerve to offer me a refurbished system!! That is unacceptable!! They want me to take a refurbished machine with a continued warranty!! Who do they think they are dealing with? I know Dell is a big company and doesn't give a about me especially since rumor has it Dell is on the takeover to the higher bidder block. I'll pack it up along with the other 2 machines I have and return them to Dell! Go get all the chat transcripts and look at all the service request calls and add up all the time I've spent just since August trying to get this over $2500 hunk of metal to work the way it should have out of the box.