1 Copper

dell delayed my order after 18days and now ask me to rebook and pay it Again!!!

This really is too disgusting, dell's service quality is really bad, I made a reservation on February 21 for Alinware R9, then was told cancelled and need to place an order on 25th, so I order again, show is expected on March 4-12 arrived, but at March 4, I received a notice of the delay, so I started to contact dell, until today is March 15th, has passed nearly a month, they told me there have a technical issues, and asked me to rebook this order and want to cancel my order, and I still didn't get the refund from last order. is this really the worst company I ever met, Isn't there anyone who can help me solve my problems instead of asking me to re-order all the time!

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8 Xenon

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

Trade war with china and Covid 19 virus are causing supply chain delays all over.


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4 Beryllium

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

I’m afraid that’s the case. Both supply and demand are drying up in parts of the supply chain. Was hoping for some GPU and CPU prices to drop but with every major announcement event cancelled, I guess it’s just RTX 20x0 and 5700s for everyone. Coffee and no space comet for CPUs.

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4 Tellurium

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

It seems odd that they want him to keep rebuying the pc instead of just delaying the existing order. I'd hope there's a reason other than a different salesperson wants to take the commission.

Are you being asked to place the exact same order, or is Dell asking you to buy a pc with different specs that they anticipate being able to fulfill sooner than your original orders?

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5 Tungsten

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

We just went to walmart the goons,  have emptied all shelves.  dry as cracker and evil greed..

The tuckers will work overtime to catch this mess up.

PANIC is THE WORD,  unbridled panic.

be happy that you have food, gaming is bottom of list. for sure. and buckup, for the long haul.

nobody
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4 Beryllium

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

@savvy2 :

We just went to walmart the goons,  have emptied all shelves.  dry as cracker and evil greed..

The tuckers will work overtime to catch this mess up.

PANIC is THE WORD,  unbridled panic.

be happy that you have food, gaming is bottom of list. for sure. and buckup, for the long haul.”

This. I’m running around this morning trying to buy dish soap and hand wash after realizing my usual supply will run out in 2 weeks.

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4 Tellurium

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

I went to Costco yesterday and the line just to get into the parking lot wrapped around the block went on about half a mile.   I had to scrap that plan, but surprisingly the discount grocery store winco or something like that around the block was pretty empty aside from people filling their carts with water, brawny and toilet paper.

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1 Copper

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

It still same order, that is why I’m so confused, one of the Dell stuff said my order is delayed issue but  another agent ask me to cancel and rebook with quote, and I don’t think I will talk with any agent now ,Some of them don’t have integrity.

However I book again online, it shows 29 April and can I ask how long will be move to “pr production” from “payment confirmed” status? Thank you 

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1 Copper

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

It still same order, that is why I’m so confused, one of the Dell stuff said my order is delayed issue but  another agent ask me to cancel and rebook with quote, and I don’t think I will talk with any agent now ,Some of them don’t have integrity.

However I book again online, it shows 29 April and can I ask how long will be move to “pr production” from “payment confirmed” status? Thank you 

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8 Xenon

Re: dell delayed my order after 18days and now ask me to rebook and pay it Again

All of my vendors can't get anything now.  Amazon, Ebay, etc are cancelling orders.

Grocery Stores are in the same boat.  People are hording and so the shelves are bare.

No milk, no eggs, no meat, no soup,  no lunch meat, no toilet paper etc.

Amazon.com Inc. is prioritizing the stocking of household staples and medical supplies as it struggles to deal with a surge in demand for online orders from customers avoiding stores during the Covid 19 pandemic.

Computer parts and supplies in general are out of stock.  Lots of people trying to work from home now.

This is also causing issues with ISP's like verizon for broadband and video conferencing.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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