I purchased software in error and immediately called Dell the same day in order to cancel my order.
They assured me that a refund was being processed and returned to my card within 7 business days.
No refund. Called again, assured of the refund due to THEIR ERROR initiating it.
No refund upon checking. I called again to see what the problem was and was batted around to
several different people and finally one of the CSR told me the system was not working and I needed
to call back. The product ID does not match the original product ID which I find highly suspicious.
I called back since I was told the system was not functioning (<ADMIN NOTE: Profanity removed as per TOU>) and asked to speak with a manager. He told me that it was beyond 21 days and there could be no refund. I was furious. He
acknowledged that I had called the same date of purchase to initiate the refund but for some reason
there was a "problem" ?????<ADMIN NOTE: Profanity removed as per TOU>is Dell doing exactly? It looks to me that someone is stealing
some refund money with an incorrect product ID and the blatant lies that I have been told.
That said, I am no longer a loyal customer. I will get my products elsewhere.