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is there an exchange policy?
My desktop is experiencing technical difficulties and I was wondering if I can exchange my desktop i bought 2 weeks ago for a brand new one. I really just wnat to avoid the hassle of customer service. Any opinions will help thanks!
shesagordie
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January 20th, 2013 19:00
I am moving this thread to the Customer Care Forum.
Bev.
shesagordie
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January 21st, 2013 09:00
koueiw
The following is Dell's Exchange policy:
"Per the warranty agreement on the Dell Sales site, the customer agrees to troubleshoot the computer issues with Dell Technical Support. No system exchange
will be offered until we make at least three attempts to fix the issues via online troubleshooting or parts replacements".
Bev.
RoHe
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January 21st, 2013 12:00
Buy Dell PCs, electronics or accessories now and get free 5- to 7-day ground shipping. It’s easy, with no minimum purchase required. And if you decide something isn’t for you, just ship it back within 30 days of your invoice date for a full refund, including free return shipping. Dell will even waive the restocking fee.* (
<ADMIN NOTE: Broken link has been removed from this post by Dell>)
Contact Us: Click to Chat (24/7) or Call 1-877-717-3355
DELL-Chris M
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January 21st, 2013 12:00
All,
Interesting. I will add that to KB. It's almost like that page is contrary to the other agreement. Researching.