I too have recently experienced the horrors of Dell "customer service" with a failed $16,000 server order.
Have been a customer of Dell's since the 80's. Have been around this forum since it started.
The forum will not forward your message to Michael Dell.
The forum rules will not allow me to tell you Michael Dell's email address.
But a Google search of the words "email addresses for Dell consumerist" might be helpful.
Also a call to your credit card company to discuss your options is probably time well spent.
Best of luck with a quick resolution thought I sadly think it will take considerable effort just to get them to get you what your ordered in the first place, and no compensation whatsoever for the time and inconvenience they caused. Even a simple apology is unlikely, or it will come so late in the process that it feels like an insult.