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xamer
Copper

Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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Hi all.

We have a  problem with the md3600f.

After Adding the storage it is giving the following Error



 

 

when we go for the Update the Firmware it also not accept that firmware, the version that I have downloaded from dell.com

The next step console cable:

When I connect serial  (The setting that - 115200-8-n-1) . I see the following information. 

What commands can I unlock controller.

7 Replies
xamer
Copper

RE: Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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Reset, Power-Up Diagnostics - Loop 1 of 1

3600 Processor DRAM

    01 Data lines                                                  Passed

    02 Address lines                                               Passed

3300 NVSRAM

    01 Data lines                                                  Passed

4410 Ethernet 82574 1

    01 Register read                                               Passed

    02 Register address lines                                      Passed

6D40 Bobcat

    02 Flash Test                                                  Passed

3700 PLB SRAM

    01 Data lines                                                  Passed

    02 Address lines                                               Passed

65D0 Host Channel 1--Tachyon QE8

    01 TachLite Register Test                                      Passed

65D1 Host Channel 2--Tachyon QE8

    01 TachLite Register Test                                      Passed

65D2 Host Channel 3--Tachyon QE8

    01 TachLite Register Test                                      Passed

65D3 Host Channel 4--Tachyon QE8

    01 TachLite Register Test                                      Passed

3900 Real-Time Clock

    01 RT Clock Tick                                               Passed

Diagnostic Manager exited normally.

Current date: 08/19/14  time: 23:44:21

Send <BREAK> for Service Interface or baud rate change

08/20/14-07:01:50 (tRAID): NOTE:  Set Powerup State

08/20/14-07:01:51 (tRAID): SOD Sequence is Normal, 0 on controller A

08/20/14-07:01:51 (tRAID): NOTE:  Turning on tray summary fault LED

08/20/14-07:01:51 (tRAID): NOTE:  Installed Protocols: <MTPs: FC SAS USB > <ITPs                                                                                                                                                             : RDMA ISER IPOIB > <STPs: FCP RmtDMA iSCSI SAS >

08/20/14-07:01:51 (tRAID): NOTE:  Required  Protocols: <MTPs: FC SAS > <ITPs: UN                                                                                                                                                             K > <STPs: FCP SAS >

08/20/14-07:01:52 (tRAID): NOTE:  loading flash file: Fibre

08/20/14-07:01:53 (tRAID): NOTE:  DSM: Current revision 7

08/20/14-07:01:54 (tRAID): NOTE:  SYMBOL: SYMbolAPI registered.

08/20/14-07:01:54 (tRAID): NOTE:   RCBBitmapManager total RPA size = 1778384896

08/20/14-07:01:54 (tRAID): NOTE:  init: ioc: 0, PLVersion: 11-075-20-00

08/20/14-07:01:55 (tRAID): WARN:  MLM: Failed creating m_MelNvsramLock

08/20/14-07:01:55 (tRAID): WARN:  MLM: Failed creating m_MelEventListLock

08/20/14-07:01:55 (tRAID): NOTE:  CrushMemoryPoolMgr: platform and memory (CPU M                                                                                                                                                             emSize:2048), adjusted allocating size to 262144 for CStripes

08/20/14-07:01:56 (tRAID): SOD: Instantiation Phase Complete

08/20/14-07:01:56 (tRAID): WARN:  sodLockdownCheck: sodSequence update: CtlrLock                                                                                                                                                             down

08/20/14-07:01:56 (tRAID): WARN:  No attempt made to open Inter-Controller Commu                                                                                                                                                             nication Channels 0-0

08/20/14-07:01:56 (tRAID): NOTE:  LockMgr Role is Master

08/20/14-07:01:56 (IOSched): NOTE:  SAS Expander Added: expDevHandle:x11 enclHan                                                                                                                                                             dle:x2 numPhys:25 port:2 ioc:0 channel:0 numEntries:22

08/20/14-07:01:57 (tSasExpChk): NOTE:  Local Expander Firmware Version: 00.00.80                                                                                                                                                             .10

08/20/14-07:02:04 (tSasDiscCom): NOTE:  SAS: Initial Discovery Complete Time: 38                                                                                                                                                              seconds since last power on/reset, 10 seconds since sas instantiated

08/20/14-07:02:04 (tRAID): NOTE:  WWN baseName 000890b1-1c24660b (valid==>SigMat                                                                                                                                                             ch)

08/20/14-07:02:04 (tRAID): NOTE:  spmEarlyData: No data available

08/20/14-07:02:05 (tRAID): SOD: Pre-Initialization Phase Complete

08/20/14-07:02:06 (utlTimer): NOTE:  fcnChannelReport ==> -2 -3 -4 -5

08/20/14-07:02:11 (utlTimer): NOTE:  fcnChannelReport ==> =2 =3 =4 =5

08/20/14-07:02:21 (tRAID): WARN:  CmgrLockdownException: CORRUPT DBM DATABASE DE                                                                                                                                                             TECTED - LOCKDOWN Type=6

08/20/14-07:02:21 (tRAID): NOTE:  ACS: Acs Needed on Alt: No, StateCode: 6, Reas                                                                                                                                                             onCode = 12

08/20/14-07:02:21 (tRAID): NOTE:  ACS: Icon ping to alternate failed: -2, resp:                                                                                                                                                              0

AcsCommunicator::getInstance() Mode undetermined, using DOMI

08/20/14-07:02:21 (tRAID): WARN:  ACS: altValidateStagedFirmware(): Domi Excepti                                                                                                                                                             on caught: IconSendInfeasibleException Error

08/20/14-07:02:22 (tRAID): SOD: Code Synchronization Initialization Phase Comple                                                                                                                                                             te

08/20/14-07:02:21 (tRAID): WARN:  Lockdown case-DB CORRUPT. NVPS did not update                                                                                                                                                              from Sstor.

08/20/14-07:02:22 (tRAID): SOD: Initialization Phase Complete

==============================================

Title:     Disk Array Controller

          Copyright 2008-2013 NetApp, Inc. All Rights Reserved.

Name:      RC

Version:   07.84.53.60

Date:      11/14/2013

Time:      15:17:37 CST

Models:    2660

Manager:   devmgr.v1084api04.Manager

==============================================

08/20/14-07:02:22 (tRAID): NOTE:  SYMbol available

08/20/14-07:02:22 (tRAID): WARN:  **********************************************                                                                                                                                                             ***********

08/20/14-07:02:22 (tRAID): WARN:  **********************************************                                                                                                                                                             ***********

08/20/14-07:02:22 (tRAID): WARN:  **                                                                                                                                                                                                                  **

08/20/14-07:02:22 (tRAID): WARN:  **                   WARNING!!!!!!                                                                                                                                                                                  **

08/20/14-07:02:22 (tRAID): WARN:  **                                                                                                                                                                                                                  **

08/20/14-07:02:22 (tRAID): WARN:  ** This controller is locked down due to detec                                                                                                                                                             ted      **

08/20/14-07:02:22 (tRAID): WARN:  ** corruption in the primary database.                                                                                                                                                                              **

08/20/14-07:02:22 (tRAID): WARN:  ** In order to prevent any configuration loss,                                                                                                                                                              the     **

08/20/14-07:02:22 (tRAID): WARN:  ** backed up database must be restored.                                                                                                                                                                             **

08/20/14-07:02:22 (tRAID): WARN:  **                                                                                                                                                                                                                  **

08/20/14-07:02:22 (tRAID): WARN:  **                                                                                                                                                                                                                  **

08/20/14-07:02:22 (tRAID): WARN:  **********************************************                                                                                                                                                             ***********

08/20/14-07:02:22 (tRAID): WARN:  **********************************************                                                                                                                                                             ***********

08/20/14-07:02:23 (tRAID): SOD: sodComplete Notification Complete

08/20/14-07:02:24 (tRAID): sodMain CtlrLockdown sequence finished, elapsed time                                                                                                                                                              = 33 seconds

08/20/14-07:02:24 (tRAID): sodMain complete

08/20/14-07:02:23 (tRAID): WARN:  SOD lockdown sequence complete - suspending...

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Moderator
Moderator

RE: Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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Hello xamer,

What I would so is if you haven’t already contacted support & opened a ticket then I would do that.  The reason is that with a database issue like what you are experiencing they will need to get some logs form the MD3600f and then try to clear the error.  If they can’t get the error to clear then they may need to replace some components to do so.  

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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xamer
Copper

RE: Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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Thaks.

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RE: Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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Did you get any resolution for the same ?????

I am also facing the same problem.....

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xamrekkeb
Copper

RE: Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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Any resolution? Same issue on MD3260.

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RE: Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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At last the only option i found is to replace the controllers

Moderator
Moderator

RE: Dell MD3600F This controller is locked down due to detected, corruption in the primary database

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Hello xamrekkeb,

When you get a Primary database corruption error what is need is to recover the DacStor on the controller. To do this requires a Storage Analyst & a support bundle from your MD3xxx. Also you need to have an active warranty. The reason is that to recover the DacStor on your controller can cause data lost if done incorrectly.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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