Have you found a solution to your problem?
I have the same problem, and I can not find a solution.
If you are getting the same message as this then the controller is bad.
07/30/13-12:40:50 (GMT) (tRAID): NOTE: QLProcessSystemError: Restart RISC
07/30/13-12:40:50 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE failed. Stat f000
07/30/13-12:40:50 (GMT) (tRAID): NOTE: QLRebootTimer: Status after Get FW State 4543
07/30/13-12:40:50 (GMT) (tRAID): NOTE: QLRebootTimer: QLGetFwState failed
07/30/13-12:40:52 (GMT) (tRAID): NOTE: QLStartFw: Downloading Driver's FW image 03.00.01.47 from 0058bfa0 4c0c8 bytes , result 0
What the issue is that the controller can’t startup as it is suppose to. Now you maybe can do a sysWipe on the controller and see if that will allow the controller to fully boot. A sysWipe in most cases requires a dell technician to do it as there is a risk of data loss. Since I am guessing that there is no warranty on your MD anymore then that is your call. But if you do a web search you can find the instructions listed on how to do it.
Please let us know if you have any other questions.
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It's my understanding that to run sysWipe it need to finish booting and command coube be typed at prompt. Unfortunately it never gets to that point, just keep re-booting.