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Failed to close clone save session for ssid 168988641:

Hello,

We have two DD in our environment we are trying to clone the data from one DD to another DD but it is showing some error kindly help me to resolved the issue..

kindly find the error log..

libDDBoost version: major: 2, minor: 6, patch: 1, engineering: 1, build: 394260

80470:nsrclone: Following volumes are needed for cloning

80471:nsrclone:     MINDDMPRDNOD1axisbcom.001 (DD)

100303:nsrclone: Cloning savesets from storage node 'mintsmprdapp4_bkp'

77398:nsrclone: DD Cloning started

77426:nsrclone: Cloning save sets from the volume MINDDMPRDNOD1axisbcom.001

32379:nsrclone: Cloning save set index:e4763fe8-00000004-52f36acf-52f494e6-000a5000-c904b556 (ssid/cloneid 168988641/1410502625)

75360:nsrclone: Cloning of size 7874 KB is in progress...

72985:nsrclone: Source volume 'MINDDMPRDNOD1axisbcom.001' ready for cloning

72986:nsrclone: Destination volume 'minclnprdbin.001' ready for cloning

85360:nsrclone: Failed to obtain filecopy status for ssid=168988641, cloned 0 bytes out of 8062876: Retrieving the status of a file copy operation failed ([5009] I/O error).

85358:nsrclone: Failed to close clone save session for ssid 168988641: Save session with saveset id f27f0e9c-00000006-0a128fe1-54128fe1-05fb5000-c904b556 terminated

75712:nsrclone: Cloning failed for save set : index:e4763fe8-00000004-52f36acf-52f494e6-000a5000-c904b556 (ssid 168988641)

77276:nsrclone: Total size cloned so far: 0 KB.

MM_CLONEEND w/active saves67790:nsrclone: Total size cloned: 0 KB.

77275:nsrclone: DD cloning failed

79625:nsrclone: Failed to clone any DD save sets

Proxy clone failed to clone all or few savesetsSome of the clones failed

Some of the clones failed

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7 Thorium

Re: Failed to close clone save session for ssid 168988641:

Can these two DD communicate among each other (assuming you use DD Boost)?

Also, you should move this question to NetWorker or Data Domain forum - this area here is general ECN help.

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4 Ruthenium

Re: Failed to close clone save session for ssid 168988641:

Hi

Please consider moving this question as-is (no need to recreate) to the proper forum for maximum visibility.  Questions written to the users' own "Discussions" space don't get the same amount of attention and questions can go unanswered for a long time.

You can do so by selecting "Move" under ACTIONS along the upper-right.  Then search for and select: "Data Domain Support Forum" which would be the most relevant for this question.

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4 Beryllium

Re: Failed to close clone save session for ssid 168988641:

Your question has been moved into a product community where it has a better chance of being seen by the correct audience.

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Re: Failed to close clone save session for ssid 168988641:

Hi,

I was facing the same problem and in the end the problem was with DNS resolution. DDs weren't able to translate their own hostnames. Creating proper DNS records solved my problem.

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Re: Failed to close clone save session for ssid 168988641:

Hi Rudolf,

Yes, you are right. problem with DNS resolution. I was also facing the same issue and resolved by adding host entries in DD.

Login to DD Web console >> Hardware >> Settings >> Host Mappings.

Add your all  DD and Backup server host entries here.

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2 Bronze

Re: Failed to close clone save session for ssid 168988641:

I had the same issue and adding all of the DataDomains to their Host Mappings resolved the issue.  I had to add the DataDomain itself to it's own Host Mappings as well. 

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2 Bronze

Re: Failed to close clone save session for ssid 168988641:

Hi

I have the same error. The DNS lookup works on the DDs so doesnt seem to be an issue there.

Source

bk01 = A.120

dd01 = A.46

dd01-replication = A.36

dd01-ifg1 = B.20

Static route sends traffic to dd02-replication out of dd01-replication

Target

dd02 = X.46

dd02-replication = X.36

dd02-ifg1 = Y.20

All Veeam backup work locally to source and DD replication works out of replication network to target

However i am now trying to configure Networker Clones and get the 5009 error

nsrclone: Failed to obtain filecopy status for ssid=601887854, cloned 0 bytes out of 875764080: Retrieving the status of a file copy operation failed [5009]

Any input appreciated

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